While experiences of this global pandemic vary between (and even within) industries, we can all find grounding in the number of powerful lessons we are being exposed to.
Being a customer is a pretty universal experience. So if we all do it, why are we so often disappointed by the customer experience we receive?
Any kind of company can use the principles of observation and shared responsibility to create the kind of customer experience that other businesses envy and that will keep your clients coming back for more.
I had the opportunity to lead a quality assurance program for a chat project back in 2013. One of the biggest challenges was motivating employees to take ownership of their development.
These seven customer service strategies encourage warm, helpful interactions as well as a culture of continuous improvement. Let’s take a look.
Conducting your study while using the incorrect sample size comes with the risk of obtaining biased results, and therefore drawing incorrect conclusions. Here's a guide for you.
Self-service can also have a surprising impact across your business, from employee morale to customer relationships and business strategy. Let’s dive deeper into four ways self-service impacts customer experience and support teams.
Let's talk about the general concept of customer insights, the methods of collecting them, how to utilize them effectively, and their role in business growth and expansion.
Personalized canned responses help CX associates answer customer issues faster. Use these examples and best practices to get started.
Onshore outsourcing involves contracting third party workers that are located in your country. Consider these points to make sure it’s right for your business.
Remote work is more popular than ever but is also new to many. This article shares tips for healthy remote work habits.
Today, we'll explore what customer experience optimization (CXO) is, the core benefits you can see from a good optimization strategy, and some practical methods for implementation.
