“Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make choices. Mental health is important at every stage of life, from childhood and adolescence through adulthood.”
Companies today are ever-evolving, and nothing stays the same for long. Change happens all around us, from technology to how you handle privacy, learning and development updates to improving your customer experience.
To optimize your conversions, track these four key SaaS customer service metrics. Here’s why these metrics matter, how to calculate them, and how to improve them.
By thoughtfully implementing escalation management practices, you can make sure customer issues come to the associates that are best equipped to handle them.
In this guide, we’ll share what customer service outsourcing is, when it’s appropriate to consider outsourcing your customer service, and provide several tips for making your outsourcing experience a success for both your customers and your business.
Offering 24/7 customer service ensures your customers will get the help they need when they need it, resulting in higher customer satisfaction and a more loyal customer base.
I had the opportunity to lead a quality assurance program for a chat project back in 2013. One of the biggest challenges was motivating employees to take ownership of their development.
Conducting your study while using the incorrect sample size comes with the risk of obtaining biased results, and therefore drawing incorrect conclusions. Here's a guide for you.
When done strategically and with proper planning, outsourcing customer service can help create more loyal customers and a healthy, thriving company.
To understand the full benefits of omnichannel customer support, it's important to differentiate it from multichannel customer service and explore some best practices that can improve your service delivery—let’s do that!
With a well-thought-out onboarding plan, your agents will be better prepared for the job and more engaged in the work they do, resulting in a stronger team and happier customers.
How to choose the best phone tool for your customer service team? Craig Stoss breaks down the important considerations so you can pick the right tool for your customers, your team and your business.
