Let's break down what outsourcing IT support really means and weigh the benefits of outsourcing technical support against the potential risks.
No matter the industry, one thing is universal—businesses are always looking for ways to work smarter and cut costs. And one of the most popular ways to do both? Outsourcing customer service.
Discover how real-time agent assist, continuous QA, and smart escalation tools empower your team to excel from day one—while opening up exciting new career paths.
While product quality and competitive pricing matter, modern customers are increasingly drawn to companies that demonstrate honesty, empathy, and consistency at every turn.
From setup to optimization, these chatbot best practices will help you streamline CX, enhance efficiency, and improve customer satisfaction.
A well-written and thorough knowledge base, whether internal or external, can be an extremely useful tool for both your team and your customers. However, especially if your business has never had one or you have no experience building one, navigating the world of knowledge bases can be intimidating.
Data cleansing (or cleaning), is used to refer to the process of detecting and correcting inaccurate, corrupt or unusable data. It is an essential step before any data analysis project, since every step after it assumes the data is “clean” or, in other words, trustworthy and accurate.
In Part 1, we were introduced to the main data types and what you need to look out for in your dataset before you set out to clean it. Here, we will be taking a look at the actual cleaning steps required to get your data ready for service.
The outsourcing industry is notoriously confusing and we’ve all heard horror stories about what can happen if you choose the wrong vendor. We compiled a list of six questions you should absolutely ask each outsourcing vendor that you consider to help determine if they will provide a quality service.
An effective customer service strategy is a cornerstone for building lasting customer relationships, driving customer loyalty, and enhancing overall brand reputation.
