Let's walk through the 10 most important customer service metrics, explain what benchmarks to aim for, and show you how to improve them.
Discover customer service training best practices to boost skills, enhance employee training for customer service, and learn how to train customer service teams effectively.
Discover the benefits of nearshore outsourcing vs offshore and onshore outsourcing. Learn how nearshore outsourcing companies can help you scale efficiently.
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Discover how AI is revolutionizing customer experience! In our latest webinar recap, top CX experts reveal actionable insights and practical strategies for integrating AI into your support operations.
Let's compare in-house vs outsourcing customer support, explore how AI-powered solutions fit into the mix, and break down costs, scalability and quality control.
Struggling to keep customers from slipping away? It’s time to turn churn prevention into a proactive strategy. In this blog, we uncover hidden churn signals across support and success interactions and show you how to harness the power of AI and smart escalation management.
Let’s go through some of the very first steps and processes you can start considering and implementing when you’re thinking about focusing on more customer-centric growth strategies.
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Let's take a look at some of the best companies to outsource customer support to, and what to look for when searching for an external team to handle your customer support operations.
Here are our best tips for giving employee feedback that improves performance and gives team members the tools they need to succeed, whether they’re on your sales team, customer service team, or quality assurance department.
What is follow-the-sun and why should you care? In this post we share an overview of what follow-the-sun means, why it is an important model for every business to consider and how to operationalize it.
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With more businesses running online and more workers doing their jobs from the comfort of their homes, how has the role of customer service changed? Or rather, how should it change as we move forward?
You're not alone: choosing a BPO is notoriously hard and the stakes are high. We built this guide to help you navigate the fragmented and frankly confusing world of outsourcing so you can find a partner that can deliver.
