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Looking for ways to improve customer service? Let's talk about some proven customer service best practices to enhance customer experience, boost satisfaction, and build lasting customer relationships.
Learn how help desk outsourcing can streamline support, reduce costs, and give your team a productivity boost—thanks to 24/7 coverage, expert staffing, and even AI-powered tools.
Successfully managing live chat support in-house can be extremely complicated and demanding, especially during peak seasons or for businesses with a global reach.
These seven customer service strategies encourage warm, helpful interactions as well as a culture of continuous improvement. Let’s take a look.
Learn how to build a customer service management plan that empowers your team, leverages the right tools (including AI!), and keeps your customers coming back.
Let’s talk about how to implement omnichannel customer support with best practices for data security, tech integration, self-service options, and agent training—all for seamless CX.
Onshore outsourcing involves contracting third party workers that are located in your country. Consider these points to make sure it’s right for your business.
Remote work is more popular than ever but is also new to many. This article shares tips for healthy remote work habits.
In this post, we’ll explore how to effectively manage customer service on social media and how you can use these platforms to enhance your brand's reputation, create a community, and foster customer loyalty.
Most companies undertake outsourcing as a means of achieving a specific business objective — including cost reduction, faster scaling, access to non-core expertise, and more. They select an outsourcing vendor who promises to fulfill these objectives and then negotiate a contract.
I hear this all the time, from startups, emerging companies, and even F500 businesses: we don’t need to talk to our customers, they are happy with chat, email, or any one of our self-service options.
The COVID-19 outbreak and the economic instability it triggered has touched every sector of the tech industry.
