Self-service can also have a surprising impact across your business, from employee morale to customer relationships and business strategy. Let’s dive deeper into four ways self-service impacts customer experience and support teams.
Let's talk about the general concept of customer insights, the methods of collecting them, how to utilize them effectively, and their role in business growth and expansion.
Personalized canned responses help CX associates answer customer issues faster. Use these examples and best practices to get started.
Onshore outsourcing involves contracting third party workers that are located in your country. Consider these points to make sure it’s right for your business.
Remote work is more popular than ever but is also new to many. This article shares tips for healthy remote work habits.
Today, we'll explore what customer experience optimization (CXO) is, the core benefits you can see from a good optimization strategy, and some practical methods for implementation.
These nine customer retention strategies improve your onboarding, support, and feedback loops so you can effectively build loyalty and gain referrals.
Let’s go through some of the very first steps and processes you can start considering and implementing when you’re thinking about focusing on more customer-centric growth strategies.
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Let's take a look at some of the best companies to outsource customer support to, and what to look for when searching for an external team to handle your customer support operations.
Here are our best tips for giving employee feedback that improves performance and gives team members the tools they need to succeed, whether they’re on your sales team, customer service team, or quality assurance department.
What is follow-the-sun and why should you care? In this post we share an overview of what follow-the-sun means, why it is an important model for every business to consider and how to operationalize it.
Hiring great customer service agents is one thing, but making sure your support team is set up to operate like a well-oiled machine long-term is an entirely different challenge, and that’s where customer service training comes in.
