Need to scale your business without burning out your team—or your budget? This guide to business process outsourcing breaks down BPO services, outsourcing solutions, and how AI can help.
SaaS customer support best practices that focus on building positive, trusting customer relationships can help to reduce churn and increase the lifetime value of each customer.
Today, we'll explore what customer experience optimization (CXO) is, the core benefits you can see from a good optimization strategy, and some practical methods for implementation.
With nearly every market becoming saturated with endless options and closely competing offers, customers now have more power over your business’s success or failure than they’ve ever had before.
Offshore outsourcing can boost your support coverage, cut costs, and unlock global talent—but is it right for your business?
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Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.
We joined a couple hundred CX leaders in Portland, OR for the Support Driven Leadership Summit for a couple of days of learning and connection. Here's what went down.
The best customer service software depends on customers’ needs and the challenges your support team faces. Here are some software tools that can help.
The benefits of outsourcing customer service go beyond cost savings—it can help you scale your business while maintaining an excellent customer experience.
Self-service can also have a surprising impact across your business, from employee morale to customer relationships and business strategy. Let’s dive deeper into four ways self-service impacts customer experience and support teams.
Let's talk about the general concept of customer insights, the methods of collecting them, how to utilize them effectively, and their role in business growth and expansion.
Personalized canned responses help CX associates answer customer issues faster. Use these examples and best practices to get started.
