Data cleansing (or cleaning), is used to refer to the process of detecting and correcting inaccurate, corrupt or unusable data. It is an essential step before any data analysis project, since every step after it assumes the data is “clean” or, in other words, trustworthy and accurate.
In Part 1, we were introduced to the main data types and what you need to look out for in your dataset before you set out to clean it. Here, we will be taking a look at the actual cleaning steps required to get your data ready for service.
The outsourcing industry is notoriously confusing and we’ve all heard horror stories about what can happen if you choose the wrong vendor. We compiled a list of six questions you should absolutely ask each outsourcing vendor that you consider to help determine if they will provide a quality service.
An effective customer service strategy is a cornerstone for building lasting customer relationships, driving customer loyalty, and enhancing overall brand reputation.
Let’s go through some of the very first steps and processes you can start considering and implementing when you’re thinking about focusing on more customer-centric growth strategies.
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Let's take a look at some of the best companies to outsource customer support to, and what to look for when searching for an external team to handle your customer support operations.
Here are our best tips for giving employee feedback that improves performance and gives team members the tools they need to succeed, whether they’re on your sales team, customer service team, or quality assurance department.
What is follow-the-sun and why should you care? In this post we share an overview of what follow-the-sun means, why it is an important model for every business to consider and how to operationalize it.
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With more businesses running online and more workers doing their jobs from the comfort of their homes, how has the role of customer service changed? Or rather, how should it change as we move forward?
You're not alone: choosing a BPO is notoriously hard and the stakes are high. We built this guide to help you navigate the fragmented and frankly confusing world of outsourcing so you can find a partner that can deliver.
