The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.
Breaking up with a client is the process of ending a business relationship that isn’t working either for the customer or the business. Here's how to do it right.
It seems almost cliché but here it is: customer expectations for service are getting higher (and will be even higher in 2022). Craig Stoss shares three ways to meet customer demands without losing your mind (or your team).
After eight years of hypergrowth leading training for Airbnb’s 250 person Global Safety & Claims team, Robyn Barton joined PartnerHero to head up Learning & Development in September.
Implementing quality assurance practices in your support environment will enable you to enhance the quality of customer interactions, ensure customer satisfaction, increase efficiency, and optimize performance.
Let's break down what outsourcing IT support really means and weigh the benefits of outsourcing technical support against the potential risks.
No matter the industry, one thing is universal—businesses are always looking for ways to work smarter and cut costs. And one of the most popular ways to do both? Outsourcing customer service.
Discover how real-time agent assist, continuous QA, and smart escalation tools empower your team to excel from day one—while opening up exciting new career paths.
While product quality and competitive pricing matter, modern customers are increasingly drawn to companies that demonstrate honesty, empathy, and consistency at every turn.
From setup to optimization, these chatbot best practices will help you streamline CX, enhance efficiency, and improve customer satisfaction.
A well-written and thorough knowledge base, whether internal or external, can be an extremely useful tool for both your team and your customers. However, especially if your business has never had one or you have no experience building one, navigating the world of knowledge bases can be intimidating.
