The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.
Breaking up with a client is the process of ending a business relationship that isn’t working either for the customer or the business. Here's how to do it right.
It seems almost cliché but here it is: customer expectations for service are getting higher (and will be even higher in 2022). Craig Stoss shares three ways to meet customer demands without losing your mind (or your team).
After eight years of hypergrowth leading training for Airbnb’s 250 person Global Safety & Claims team, Robyn Barton joined PartnerHero to head up Learning & Development in September.
Implementing quality assurance practices in your support environment will enable you to enhance the quality of customer interactions, ensure customer satisfaction, increase efficiency, and optimize performance.
It is a ton of work to rip out an existing BPO partner and replace it with another, but it's often the right move. Read our guide on the five best ways to structure the move.
That first interaction with a barista can set the tone for the rest of your day. Walking into my local coffee shop and realizing my usual barista, the one who knows all my quirks isn’t on shift is definitely a nightmare.
Discover how customer support triage brings order to the chaos—so your team can respond faster and smarter while focusing on what really matters.
While experiences of this global pandemic vary between (and even within) industries, we can all find grounding in the number of powerful lessons we are being exposed to.
Being a customer is a pretty universal experience. So if we all do it, why are we so often disappointed by the customer experience we receive?
Any kind of company can use the principles of observation and shared responsibility to create the kind of customer experience that other businesses envy and that will keep your clients coming back for more.
