Breaking up with a client is the process of ending a business relationship that isn’t working either for the customer or the business. Here's how to do it right.
Offshore outsourcing involves contracting a third party based in a distant country. Here’s how it compares to nearshore and onshore outsourcing.
Offshore outsourcing involves contracting a third party based in a distant country. Here’s how it compares to nearshore and onshore outsourcing.
It seems almost cliché but here it is: customer expectations for service are getting higher (and will be even higher in 2022). Craig Stoss shares three ways to meet customer demands without losing your mind (or your team).
After eight years of hypergrowth leading training for Airbnb’s 250 person Global Safety & Claims team, Robyn Barton joined PartnerHero to head up Learning & Development in September.
Today, we'll explore what customer experience optimization (CXO) is, the core benefits you can see from a good optimization strategy, and some practical methods for implementation.
In this post, we’ll explore how to effectively manage customer service on social media and how you can use these platforms to enhance your brand's reputation, create a community, and foster customer loyalty.
SaaS customer support best practices can make it easy for customers to find help and resolve their concerns, making them more likely to stay with your business.
Most companies undertake outsourcing as a means of achieving a specific business objective — including cost reduction, faster scaling, access to non-core expertise, and more. They select an outsourcing vendor who promises to fulfill these objectives and then negotiate a contract.
I hear this all the time, from startups, emerging companies, and even F500 businesses: we don’t need to talk to our customers, they are happy with chat, email, or any one of our self-service options.
The COVID-19 outbreak and the economic instability it triggered has touched every sector of the tech industry.
