Let’s go through some of the very first steps and processes you can start considering and implementing when you’re thinking about focusing on more customer-centric growth strategies.
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Let's take a look at some of the best companies to outsource customer support to, and what to look for when searching for an external team to handle your customer support operations.
Here are our best tips for giving employee feedback that improves performance and gives team members the tools they need to succeed, whether they’re on your sales team, customer service team, or quality assurance department.
What is follow-the-sun and why should you care? In this post we share an overview of what follow-the-sun means, why it is an important model for every business to consider and how to operationalize it.
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With more businesses running online and more workers doing their jobs from the comfort of their homes, how has the role of customer service changed? Or rather, how should it change as we move forward?
You're not alone: choosing a BPO is notoriously hard and the stakes are high. We built this guide to help you navigate the fragmented and frankly confusing world of outsourcing so you can find a partner that can deliver.
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Looking for ways to improve customer service? Let's talk about some proven customer service best practices to enhance customer experience, boost satisfaction, and build lasting customer relationships.
Learn how help desk outsourcing can streamline support, reduce costs, and give your team a productivity boost—thanks to 24/7 coverage, expert staffing, and even AI-powered tools.
Successfully managing live chat support in-house can be extremely complicated and demanding, especially during peak seasons or for businesses with a global reach.
These seven customer service strategies encourage warm, helpful interactions as well as a culture of continuous improvement. Let’s take a look.
Learn how to build a customer service management plan that empowers your team, leverages the right tools (including AI!), and keeps your customers coming back.
Let’s talk about how to implement omnichannel customer support with best practices for data security, tech integration, self-service options, and agent training—all for seamless CX.
