Customer Experience Articles

Customer Experience

How to break up with a client professionally

May 23, 2024

Breaking up with a client is the process of ending a business relationship that isn’t working either for the customer or the business. Here's how to do it right.

Customer Experience

Offshore Outsourcing, Is It Right for You?

May 23, 2024

Offshore outsourcing involves contracting a third party based in a distant country. Here’s how it compares to nearshore and onshore outsourcing.

Customer Experience

Offshore outsourcing, is it right for you?

May 23, 2024

Offshore outsourcing involves contracting a third party based in a distant country. Here’s how it compares to nearshore and onshore outsourcing.

Customer Experience

Top CX trends heading into 2022 📊

May 23, 2024

It seems almost cliché but here it is: customer expectations for service are getting higher (and will be even higher in 2022).  Craig Stoss shares three ways to meet customer demands without losing your mind (or your team).

Customer Experience

Three overlooked elements of customer service training

May 23, 2024

After eight years of hypergrowth leading training for Airbnb’s 250 person Global Safety & Claims team, Robyn Barton joined PartnerHero to head up Learning & Development in September.

Customer Experience

How to break up with a client professionally

May 23, 2024

Breaking up with a client is the process of ending a business relationship that isn’t working either for the customer or the business. Here's how to do it right.

Customer Experience

Offshore Outsourcing, Is It Right for You?

May 23, 2024

Offshore outsourcing involves contracting a third party based in a distant country. Here’s how it compares to nearshore and onshore outsourcing.

Customer Experience

Offshore outsourcing, is it right for you?

May 23, 2024

Offshore outsourcing involves contracting a third party based in a distant country. Here’s how it compares to nearshore and onshore outsourcing.

Customer Experience

Top CX trends heading into 2022 📊

May 23, 2024

It seems almost cliché but here it is: customer expectations for service are getting higher (and will be even higher in 2022).  Craig Stoss shares three ways to meet customer demands without losing your mind (or your team).

Customer Experience

Three overlooked elements of customer service training

May 23, 2024

After eight years of hypergrowth leading training for Airbnb’s 250 person Global Safety & Claims team, Robyn Barton joined PartnerHero to head up Learning & Development in September.

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