Track customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.
These customer retention strategies improve your onboarding, support, and feedback loops so you can effectively build loyalty and gain referrals.
Customer service challenges can go beyond slow response times. Understanding these eight common customer service challenges can help your team prepare.
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A practical guide for leaders who want the benefits of outsourcing without sacrificing quality, control, or brand voice.
Learn how to use AI in customer service without losing your brand voice. These 5 practical examples show how AI + human teams deliver better outcomes.
Outsourcing SaaS development isn’t just about saving money—it’s about scaling smarter. Learn how AI-powered outsourcing partners can help you build faster, better, and with less stress.
Let’s go through some of the very first steps and processes you can start considering and implementing when you’re thinking about focusing on more customer-centric growth strategies.
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Let's take a look at some of the best companies to outsource customer support to, and what to look for when searching for an external team to handle your customer support operations.
Here are our best tips for giving employee feedback that improves performance and gives team members the tools they need to succeed, whether they’re on your sales team, customer service team, or quality assurance department.
What is follow-the-sun and why should you care? In this post we share an overview of what follow-the-sun means, why it is an important model for every business to consider and how to operationalize it.
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With more businesses running online and more workers doing their jobs from the comfort of their homes, how has the role of customer service changed? Or rather, how should it change as we move forward?
You're not alone: choosing a BPO is notoriously hard and the stakes are high. We built this guide to help you navigate the fragmented and frankly confusing world of outsourcing so you can find a partner that can deliver.
