In this article, we'll explore five of the most powerful AI-enhanced tools and solutions that are reshaping the landscape of customer support, experience, engagement, and agent productivity—largely through automated contact deflection.
A professional test driver and lifelong car enthusiast weighs-in on the coming driverless-vehicle revolution.
At PartnerHero, we are fortunate to work with amazing companies across almost every sector of the startup landscape, providing stellar outsourced CX, moderation, design and engineering teams.
In this post, we’ll debunk some common AI myths and explore how you can implement it thoughtfully, ensuring it complements human roles in CX rather than replacing them.
Lots of people have lots of things to say about AI, but there’s one type that we are hyped about above all else: Augmented AI.
AI is no longer an imaginary development in some far off future — Large Language Models and other generative AI advances are reshaping our lives right now. Here's how we think AI will factor into the future of customer experience.
Let’s dive into how you can stay ahead of the game by using the right tools and tech for peak season—from self-service options to AI-driven support and automation.
Many of us were once worried that AI would lead to job loss and depersonalized interactions in customer support and experience. But it’s actually enhancing our roles, not replacing them.
The interplay between AI and outsourcing is fascinating, with each approach evolving and adapting to the changing needs of industries and customers.
