Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.
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Curious about how AI-powered live chat assistants can transform customer interactions? Let's take a look together.
CX leaders must juggle speed, empathy, and strict regulations. Explore how to implement AI responsibly and keep the human touch alive—so you can protect your brand and earn long-term customer trust.
Discover how Augmented AI frees up your team for more strategic, creative CX work—without sacrificing the human touch. Learn the five surprising ways this approach overcomes AI skepticism and drives sustainable team development.
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Struggling with support escalations and repetitive inquiries? Discover how Augmented AI frees your team from the mundane, blending AI efficiency with human expertise to deliver a seamless customer experience.
Explore the top challenges companies face when adopting AI in customer experience. Learn from CX leaders about overcoming integration hurdles, building team trust, ensuring data quality, and meeting compliance standards for successful AI implementation.
Creating a well-defined persona is an essential part of any company’s branding and marketing strategy—it helps project a consistent and relatable “character” that connects with customers deeply.
Let's cover best practices for integrating AI and Augmented AI into customer workflows, explore key considerations, and provide practical applications to ensure a seamless and valuable AI experience for both your team and customers.
As we march toward the end of the year—and all the shopping holidays that go with it—CX teams everywhere prepare for the tidal wave of interactions this season brings.
In this post, we’ll debunk some common AI myths and explore how you can implement it thoughtfully, ensuring it complements human roles in CX rather than replacing them.
Lots of people have lots of things to say about AI, but there’s one type that we are hyped about above all else: Augmented AI.
AI is no longer an imaginary development in some far off future — Large Language Models and other generative AI advances are reshaping our lives right now. Here's how we think AI will factor into the future of customer experience.
