In this post, we’ll debunk some common AI myths and explore how you can implement it thoughtfully, ensuring it complements human roles in CX rather than replacing them.
Lots of people have lots of things to say about AI, but there’s one type that we are hyped about above all else: Augmented AI.
AI is no longer an imaginary development in some far off future — Large Language Models and other generative AI advances are reshaping our lives right now. Here's how we think AI will factor into the future of customer experience.
Let’s dive into how you can stay ahead of the game by using the right tools and tech for peak season—from self-service options to AI-driven support and automation.
Many of us were once worried that AI would lead to job loss and depersonalized interactions in customer support and experience. But it’s actually enhancing our roles, not replacing them.
The interplay between AI and outsourcing is fascinating, with each approach evolving and adapting to the changing needs of industries and customers.
Great customer experiences don’t just happen—they’re built, refined, and optimized at every stage of the customer journey.
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CX is often perceived as reactive and costly. However, when measurable, it becomes clear how deeply it impacts revenue, loyalty, and operational efficiency.
With its ability to process huge amounts of data, constantly learn from it, and easily generate actionable insights for human teams, AI isbecoming a game-changer for customer engagement.
Creating a well-defined persona is an essential part of any company’s branding and marketing strategy—it helps project a consistent and relatable “character” that connects with customers deeply.
Let's cover best practices for integrating AI and Augmented AI into customer workflows, explore key considerations, and provide practical applications to ensure a seamless and valuable AI experience for both your team and customers.
As we march toward the end of the year—and all the shopping holidays that go with it—CX teams everywhere prepare for the tidal wave of interactions this season brings.
