AI & Automation Articles

AI and Automation

Customer support automation: do's and don'ts

Mar 21, 2025

Implementing automation in customer service requires some careful planning and execution—doing it wr...

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AI and Automation

Exploring the power of AI chat assistants (and a live demo with Cresce...

Mar 14, 2025

Curious about how AI-powered live chat assistants can transform customer interactions? Let's take a ...

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AI and Automation

How CX Leaders Can Balance Automation, Empathy, and Compliance

Mar 14, 2025

CX leaders must juggle speed, empathy, and strict regulations. Explore how to implement AI responsib...

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AI and Automation

The 5 Surprise Team Development Benefits of Augmented AI

Mar 6, 2025

Discover how Augmented AI frees up your team for more strategic, creative CX work—without sacrificin...

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AI and Automation

How to Implement Augmented AI in Customer Support

Feb 27, 2025

Struggling with support escalations and repetitive inquiries? Discover how Augmented AI frees your t...

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AI and Automation

The Challenges of AI Adoption: Lessons from CX Leaders

Feb 21, 2025

Explore the top challenges companies face when adopting AI in customer experience. Learn from CX lea...

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AI and Automation

How AI and empathy work together to strengthen customer relationships

Apr 16, 2025

Let’s talk about how AI-augmented support blends AI and empathy to lighten workloads, increase loyal...

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AI and Automation

Augmented AI glossary: cutting through the buzzwords

Apr 15, 2025

This AI glossary breaks down the most misunderstood terms in AI-powered CX—no jargon, just clarity.

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AI and Automation

What “transparency in AI” actually means for CX leaders

Apr 4, 2025

What does “transparency in AI” actually mean—and why should CX leaders care?

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AI and Automation

Why CX leaders don’t trust AI (and why they should)

Apr 1, 2025

Discover how to overcome AI hesitations and harness augmented AI for authentic, empathetic customer ...

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AI and Automation

Mastering knowledge base management (and a game-themed walkthrough with Crescendo and PartnerHero)

Mar 31, 2025

In the world of generative AI, knowledge base management isn't just a backend task—it's the basis fo...

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AI and Automation

Improving CX team skills with AI: How Augmented AI can empower your team members

Mar 28, 2025

As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI’s potential to...

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