AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.
In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.
The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.
In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.
This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.
Outsourcing content moderation can be a scary thought. However, it can be just as custom and high-quality as an in-house service—you just need to think about it the right way and make sure you’re informed about both sides of the coin.
Trust & Safety has long been a background player on the internet, but as the line between online and offline blur, it's coming into the limelight.
Trust and safety is key to keeping your game alive and ensuring that all of your players have a great experience.
GLAAD’s 2024 Social Media Safety Index Report highlights a crucial aspect of the responsibility that social media platforms need to take into account: the need for comprehensive anti-bias training for content moderators.
