Trust & Safety Articles

Trust and Safety

Balancing AI and human moderation for safer communities

Jan 30, 2025

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

Jan 22, 2025

In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.

Trust and Safety

Internet safety: kid edition (part 1 of 2)

Oct 15, 2024

The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.

Trust and Safety

Internet safety: kid edition (part 2 of 2)

Oct 15, 2024

In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.

Trust and Safety

Best practices for moderation appeals

Aug 23, 2024

This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry. 

Trust and Safety

Trauma informed support at PartnerHero

Aug 20, 2024

Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.

Trust and Safety

Balancing AI and human moderation for safer communities

Jan 30, 2025

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

Jan 22, 2025

In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.

Trust and Safety

Internet safety: kid edition (part 1 of 2)

Oct 15, 2024

The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.

Trust and Safety

Internet safety: kid edition (part 2 of 2)

Oct 15, 2024

In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.

Trust and Safety

Best practices for moderation appeals

Aug 23, 2024

This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry. 

Trust and Safety

Trauma informed support at PartnerHero

Aug 20, 2024

Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.

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