PartnerHero Culture Articles

PartnerHero Culture

Why we acquired SupportOps

May 23, 2024

We recently announced that we acquired SupportOps, our first-ever acquisition of another company! This is a big move for us, and we’d like to take a moment to explain why we’re so excited to add SupportOps to PartnerHero.

PartnerHero Culture

You’re already becoming less successful

May 23, 2024

Our brains are designed to find patterns. So when you do something that yields positive results (“success”), we tend to repeat that pattern.

PartnerHero Culture

Welcome New Partners, Summer Edition

May 23, 2024

Each quarter PartnerHero welcomes dozens of new partners to our community. Today we're celebrating three of them! 

PartnerHero Culture

Welcome our new president

May 23, 2024

I found this definition when Googling “what's the difference between a CEO and President?”

In corporate management structures, the CEO is the highest ranking officer and visionary, while the president is more responsible for day-to-day management decisions and strategies. In simple terms, the CEO makes a promise to the company, setting a long-term vision.

PartnerHero Culture

Welcome New Partners, Winter 2023

May 23, 2024

We love working with partners that align with our values. It’s crucial that they feel excited to work with us and that our associates are excited to work for them. Every season, we profile some of our newest partners and learn more about their challenges as their businesses scale and why they chose to work with PartnerHero. 

Check out our Partner Spotlight and Customer Stories collections for more profiles.

PartnerHero Culture

Trans people are under siege. We need to act. Now.

May 23, 2024

The transgender community is under attack in the United States and around the world. It is past time for us to stand up and act.

PartnerHero Culture

Opening the door for refugees through remote CX jobs

May 23, 2024

This has been a big month in the news for refugees and the scale of the crisis can feel overwhelming. In this blog post we interview Katrina Too, Founder and Managing Director at Open Door Policy, a non-profit that connects refugees with remote jobs, often in customer support, giving them economic opportunity and stability.

PartnerHero Culture

Meet: Steena Trouten

May 23, 2024

Meet Steena Trouten, Team Manager at PartnerHero.

PartnerHero Culture

Meet: Ryan Berk

May 23, 2024

Meet Ryan Berk, Chief Strategy Officer at PartnerHero.

PartnerHero Culture

Meet: Mario Paz

May 23, 2024

Meet Mario Paz,  Talent Development Manager for PartnerHero in Honduras

PartnerHero Culture

Meet: Mandy Clark

May 23, 2024

Meet Mandy Clark, Program Manager Operations and Solutions at PartnerHero.

PartnerHero Culture

Meet Tracy L. Ward, PartnerHero’s new Chief People Officer

May 23, 2024

Today Tracy L. Ward joins PartnerHero as our new Chief People Officer. With a background in Talent Acquisition and Human Resources and experience in the BPO and Behavioral Health industries, Tracy brings the perfect blend of expertise to help us in this next phase of growth.

All the CX goodness—straight to your inbox

Get industry news, AI guidance, and early access to tools and resources. Don’t worry, we don’t spam the people we love.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.