We joined a couple hundred CX leaders in Portland, OR for the Support Driven Leadership Summit for a couple of days of learning and connection. Here's what went down.
Business process outsourcing (BPO) involves partnering with a third-party to deliver services to your company. Here’s how using a BPO benefits companies.
The best customer service software depends on customers’ needs and the challenges your support team faces. Here are some software tools that can help.
The benefits of outsourcing customer service go beyond cost savings—it can help you scale your business while maintaining an excellent customer experience.
Business owners and customer service leaders are currently hyper-focused on discovering how to use AI to improve their customer experience–and rightfully so. Let's talk about how you can use AI to help improve your business.
From rethinking your training practices to practicing active listening, it’s important to consider how to improve customer service. Get started with these 11 tips.
These nine customer retention strategies improve your onboarding, support, and feedback loops so you can effectively build loyalty and gain referrals.
Let’s go through some of the very first steps and processes you can start considering and implementing when you’re thinking about focusing on more customer-centric growth strategies.
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Let's take a look at some of the best companies to outsource customer support to, and what to look for when searching for an external team to handle your customer support operations.
Here are our best tips for giving employee feedback that improves performance and gives team members the tools they need to succeed, whether they’re on your sales team, customer service team, or quality assurance department.
What is follow-the-sun and why should you care? In this post we share an overview of what follow-the-sun means, why it is an important model for every business to consider and how to operationalize it.
Hiring great customer service agents is one thing, but making sure your support team is set up to operate like a well-oiled machine long-term is an entirely different challenge, and that’s where customer service training comes in.
