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PLATFORM

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Operator CX

The CX operations management platform built for operators, by operators. Uncover insights hidden in your CRM, keep an eye on quality, and offer context to your agents—all in one place.

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$image of customer with solutions around her. managed bots automation optimization flex ai and fractional cxo$

Easy performance insights and alerting

Connect your data to our secure system

Keep your data safe with a secure connection with ISO and SOC2 compliant data handling.

Turn hard to reach data into insightful information

Health seamlessly grabs and transforms CRM data for easy-to-read, near-real-time performance insights.

Get peace of mind

Near-real-time performance data let’s Operator’s identify and resolve issues fast.

Professional QA tooling for every partner

Track your QA analytics

See your support team’s score averages, trends, and strengths in the dashboard, adjust as needed, and advance your CX strategy.

Improve coaching

Give customer care agents what they need to grow—performance scores, feedback, strengths, and more.

Track your QA analytics

Deliver the highest quality CX support services to PartnerHero teams with tools built by CX quality pros.

AI Assist helps associates move fast

Reduce AHT

Improve ticket response time and drive better AHT.

Reduce context shifting

Assist lets associates find knowledge quickly without leaving their queue.

Increase quality

Improve CSAT scores by responding quickly, accurately, and confidently.

Train agents fast

Rapidly train new associates on knowledge and knowledge updates.

Move faster with all your tools in one place. Connect with a solutions designer to understand how Operator can help manage your CX operations.

Let's Go

Move faster with your tools in one place

Connect with a solutions designer to understand how Operator can help manage your CX operations.

Schedule a Call

MeetOperator CX

Easy performance insights and alerting

Professional QA tooling for every partner

AI Assist helps associates move fast

Move faster with your tools in one place

"It makes answering quite easy for us. In the cases I’ve had, I’ve compared [Assist]'s response with the info in our tools, and they are accurate, and well-equipped."

Meet
Operator CX