WITHOUT BORDERS. WITHOUT LIMITS.
PARTNERHERO IS A GLOBAL COMMUNITY OF PASSIONATE INDIVIDUALS
SUPPORTING SOME OF THE BEST COMPANIES IN THE WORLD.
Operations, whether at startups or Fortune 500 companies, is the un-sexy, meat and potatoes part of each business. Designers, product managers and engineers are the “ninjas” and “rockstars” at most startups. Operations folks are the unheralded grinders.
I like grinders.
And I believe the challenges of designing, building and scaling operations can be every bit as “sexy” as running a sprint, pushing a major release, or launching an API. In fact, for me, the juxtaposition of people, process and technology dynamics and how best to optimize each without screwing up the whole is why I love my job.
The story of PartnerHero is the story of breaking things, getting out of one’s comfort zone, improving a little bit each day, and growing. It’s the story of tinkering with business models, SLA’s, technology, hiring, testing, development, reporting…all the stuff that operations folks live and breathe.
It’s the journey of working with startups (the only segment we serve) and learning to adapt to their individual cadence and voice, learning their unique culture, and helping them through their journey.
It’s the experience of setting up teams and operations centers around the world. Learning about different countries and cultures. Finding amazing people who are thirsting for opportunities. Matching great clients with great people. Creating sustainability and transparency, both internally as well as for the clients we serve.
“Ownership, inspired by excellence.” This is our culture statement.
Ownership means taking personal accountability for one's actions and for the responsibilities assigned to you; it’s doing the right thing, even when nobody's watching or others are pressuring you to do otherwise.
Excellence is a state a mind that comes from humility and drive; to constantly seek to improve; knowing that perfection is not a destiny, but rather a journey.
At PartnerHero, I personally meet with every new hire and go through our culture and vision, taking their questions, learning about their previous experiences, and ensuring a consistent understanding of our mission. Most importantly, I explain that from this day on they are now responsible for our culture: what they do, what they say, how they treat one another and our clients...this is the manifestation of culture.
This is the PartnerHero story. And we have only just begun.
A BRIEF INTRODUCTION FROM CEO & FOUNDER, SHERVIN TALIEH
“OUR PH TEAM GOES ABOVE AND BEYOND. THEY HAVE A DEEP SENSE OF CARE AND PRIDE THAT SHINES IN THE WORK THEY PROVIDE.”
Being humble allows us to seek guidance, receive feedback, ask questions, and listen to each other.
Accountability in our work and in our lives means that doing the right thing comes naturally.
CARE FOR OTHERS
We cooperate, empathize, and seek opportunities to put each other first, even off the clock.
We expand our minds by taking calculated risks, developing our skills, and staying open to change.
WE THINK IT STARTS WITH OUR CORE VALUES
THE PARTNERHERO DIFFERENCE
Traditional outsourcing companies and freelance networks suffer from low engagement and high turnover because they only focus on the bottom line:
This isn’t good for the team member or the world at large. It isn’t good for your company either. Our approach is different:
Find an amazing person to do a job. Invest heavily in their professional success.
Find a body to do a job. Replace them when they burn out.
WE MAINTAIN OUR CULTURE BY HIRING CAREFULLY AND INVESTING IN EVERY MEMBER OF THE TEAM. BUT WE NEVER GET RIGID! OUR VALUES ARE INTACT BUT OUR CULTURE EVOLVES ORGANICALLY WITH EVERY NEW PARTNER AND ASSOCIATE WE ONBOARD.
AT PARTNERHERO WE HIRE VERY CAREFULLY AND WE TAKE GREAT CARE OF OUR EMPLOYEES. WE PAY FAIR WAGES, OFFER BENEFITS, AND PROVIDE EVERY HERO WITH TOP-NOTCH EDUCATIONAL RESOURCES THEY CAN USE TO KEEP LEARNING & GROWING ON THE JOB.
We call our approach Remote “plus” because our team is distributed all around the world but remains deeply connected to each other using Slack, Zoom, and a variety of shared services.
We stay equally connected to our partners by integrating directly into your existing workflows and adopting the same tools that you already use to communicate with your team and support customers.
Tell us what your business needs to grow and a member of our Partner Operations Team will get back to you right away.
OUR REMOTE+ WORK ENVIRONMENT INCLUDES OPERATIONS CENTERS IN THE US, HONDURAS, AND BERLIN WITH ASSOCIATES WORKING REMOTELY FROM ALL AROUND THE GLOBE.
WE’RE ALWAYS LOOKING FOR AMAZING PEOPLE TO JOIN OUR GLOBAL COMMUNITY OF HEROES. CHECK OUT OUR CURRENT OPPORTUNITIES AND SIGN UP FOR JOB ALERTS.
JOIN THE TEAM?
Founder & CEO
Dir, People Operations
Dir, Learning & Development
Dir, Research & Development