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Elevate Your Customer Service Outsourcing

Custom fit, in-house quality engagement for extraordinary customer experiences.

PartnerHero matches associates with brand partners to transform customer service into experiences that feel more in-house than outsourced.

In-House Quality

Customer service is a high touch opportunity and essential part of your customer experience journey. On brand, solution focused associates reinforce the quality experience and maximize customer lifetime value.

Curated Teams

When you choose PartnerHero’s customer service outsourcing, you’ll be matched with an engaged, brand aligned team, ready to amplify your customer experience journey. Our commitment to investing in people-first means we attract global talent that delivers unmatched customer engagement experiences.

24/7 Customized Support

We support fast growing start-ups and businesses looking to expand their reach across channels and time zones to connect your customers with the support they need—when they need it.

Omnichannel Support

Our custom teams meet your customers where they are—whether by phone, email, chat, social or the Knowledge Base.

Request a custom proposal to find out how a tailored-to-you Customer Service team can help you grow.

Strategically located teams and custom support solutions align with your business and scale as you grow.

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People First for Unbeatable Quality

Cutting-Edge Practices and Tools

Our program managers bring years of industry experience and thought leadership to the table, and associates always have open access to the most up to date advancements in customer service and technologies. We are outcome driven brand loyalists always on the look-out for the ultimate balance of cost reduction, revenue enhancement and levelled up customer experiences.

Quality-First Mindset

Our mission has always been people-first. By supporting the growth and development of our talented associates with equitable business practices, we’ve created an internal culture with better resiliency and lowest in the industry turnover. We want to see everyone succeed—a simple formula that fosters a quality-first mindset across our firm.

Meet Our Heroes

Want to know what makes PartnerHero great? Our people!

Patrick Po

Patrick Po

Customer Service Associate
Virginia Di Pierro

Virginia Di Pierro

Customer Service Associate
Orion Fuentes

Orion Fuentes

Customer Service Associate

Global Solutions

The world is reimagining the way it works—your customer service outsourcing needs to keep up.

Trust

Our teams build trust from contact to conversion with an unparalleled level of engagement. We lean into your brand so we can speak with the tone and engagement unique to you.

Scaleable

We offer scalable customer experience solutions with flexible terms. We help increase volume and access, transition into new markets, add products and services for better CX and provide the support your customers need wherever you grow.

Flexible

Our operational structure gives partner’s the option to ramp up or down with temporary or seasonal peaks and allows you to access help when you need it the most.

Expert

Our global associates represent a range of talent across industries, with experience in Tech, FinTech, eLearning, Social Engagement, Gaming, eCommerce, Food and Hospitality and more.

See what our Partners are Saying

“PartnerHero has become an irreplaceable extension of our team and a valuable partner as we continue to provide a top-notch customer experience. We trust them to manage internal and external help content, provide maintenance on our ticketing system, and scale accordingly with quality candidates as our seasons change. Plus, they're helping us achieve our mission of making sustainable water use effortless and personally rewarding by providing the best service and experience for our customers. ”

Dane Berry Customer Service Manager, Rachio.

PartnerHero Key Benefits

Taking on a customer service outsourcing team can be a daunting task—finding the right partner and value without sacrificing quality is what we do best.

Customized Terms

We’ve made it easy to add as you grow and scale with real time demand. Not only do we offer contracts with terms as short as 3-months, but we never lock you down with a long term commitment.

Structured to Adapt with You

Our unique operational structure has available options for fractional shifts, business hours, after-hours, weekends, or full 24x7 coverage. And we know that not all businesses have the same peaks, which is why we offer flex coverage to cover your unique spikes with options to ramp up or down temporarily.

Scalable End to End Support

We’ll help you identify your ideal customer and keep them engaged through your entire Customer Experience journey—from engagement through solution and follow up we provide consistent, high quality support at every touch point.

Quality Assurance

Ongoing Quality Assurance and Quality Improvement programs.

Customer Self Help

Help-center and customer self-service consulting, design and implementation.

Omnichannel Coverage

Coverage for Social & Community channels

Training

New agent training development

We meet you where you are and offer solutions tailored to your needs. Let us tell you more about our flexible plans.

Affordable customer service outsourcing solutions that got you covered regardless of your size and goals.

Plans and Pricing

Omni-Channel Optimization

Show up on your customers’ preferred channels for a seamless customer service experience.

Customer Facing Channel Optimization

Understand where and how your customers prefer communicating. Whether it’s chat, phone support or SMS—PartnerHero can help identify and test the best channels for your brand and deliver consistent, easy to use service.

Back End Tool Integration

Our associates are fluent in a variety of back end tools you’re likely already using. We’ll work within your existing support tools to integrate our associates with your existing business structures and flows for minimal transition complications and optimized results faster.

See what our Partners are Saying

“As Cloze works on scaling our business, it is critical that we have a strong foundation for our support and success team to build on. PartnerHero is truly a partner in every sense of the word, PartnerHero has provided that foundation by building a team of curious problem solvers who are excited to help solve customer challenges every day. we collaborate to create solutions that work and use our combined experiences to make the sum greater than the parts.”

Jamie Mendelsohn Director, Customer Education & Success, Cloze

Case Studies

Find out how we have helped handfuls of companies

Khan Academy

Khan Academy has been operating since 2008 as a non-profit organization known for its noble mission of offering a free education to anyone, anywhere. Helping create an impact: - 100% productivity goals met consistently - Increased the Weekly Associate Goal from 175 to 225 Public Comments. - 90% average for the team’s support satisfaction

Roofstock

Roofstock is building the world’s leading real estate investment marketplace, making ownership of investment real estate radically accessible, cost-effective, and straightforward. Helping create an impact: - 133 MPF (33% increase MoM) - 213 active buyers (27% increase MoM) - 67 closes (8% increase MoM) – officially!

Privy

Privy is a digital marketing platform that was built specifically to help small brands sell more online by driving online conversions from traffic. Helping create an impact: - 100% customer satisfaction met consistently - Queue emptied on a daily basis - Privy achieved its highest MRR

Ready to Connect

Tell us about your Customer Service Support needs and we'll show you how we can help.